Please take time to read the following in its entirety to completely understand the product refund policy. You are solely responsible for reviewing our product refund policy prior to submitting request or purchase of product. Once a product request is submitted and or a payment is collected you herby agree to the following product return policy.

Welcome to the Apex Auto Care web site. By using the Apex Auto Care web site YOU AGREE TO BE BOUND BY ITS PRODUCT REFUND POLICY (explained below), LEGAL NOTICES, PRIVACY POLICY, TERMS OF SERVICE and all disclaimers and terms and conditions that appear elsewhere on the Apex Auto Care web site. The policies of Apex Auto Care service center will not differ from those applicable to your use of the Apex Auto Care web site.

References to Apex Auto Care herein refer to Apex Auto Care or their affiliates, subsidiaries and designees as deemed appropriate by Apex Auto Care.

Apex Auto Care reserves the right to make changes to the Apex Auto Care web site and its Product Refund Policy and Legal Notices at any time. Each time you use the Apex Auto Care web site, you should visit and review the then current Product Refund Policy, Terms of Service, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Apex Auto Care web site, its content or Product Refund Policy, Terms of Service and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the Apex Auto Care web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Due to the COVID-19, we don’t accept any return packages. However, apexautodetailing.com will offer refund or compensation according to your situation. Please check out the following details policies. we’ve made the return process super easy.

How long do I have before making a return, and do I have to pay for shipping?

RETURN CONDITIONS
1. All orders are covered by 30 days to make returns, counting from the date you receive the package, you can have a refund.

2. The Customers must first send a clear photo or video of the damaged or defective product, Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s).Email products@apexautodetailing.com.

3. After we verify the issues and prove that is our mistake at the end, including poor quality, defect, DOA( Dead on Arrive), sending wrong item, Send the wrong goods, lack of accessories and etc, we can send you a new item free of charge, or you can choose to receive a full refund.

* When returning or exchanging items, Customers will be responsible for the charges of the return/exchange shipping.

YOU CANNOT RETURN A PRODUCT IF (Customers’ Responsibility)
1. The product has been used or has traces of having been used.
2. The product was damaged due to artificial.

HOW TO MAKE A RETURN AND RECEIVE A REFUND
1. Please email products@apexautodetailing.com with your return request. Please include your name and order number, and give a detailed description of the defect and send pictures or video to show the defect, and explain the reason.

2. Please wait for a reply from our support team for us to verify the case and follow the instructions you receive from us. Processing is usually completed within 2-3 business days.

Important Notice:
About return address: Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.(Get the specific return address through this mailbox: products@apexautodetailing.com)

* The original shipping fee is non-refundable.

Please make sure you don’t include non-apex items by accident in your return package. We will not be responsible for sending back those items to you.

WHEN WILL YOU RECEIVE A REFUND
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will receive your refund on the same account that you used to pay for your order. Your refund will be issued, it usually takes around 7-14 business days (Credit card) or 48 hours (Paypal) for the money to arrive, entirely depending on your credit card company and any intermediaries.

If you have any questions about refund policy, please contact our support center.
Email Address: info@apexautodetailing.com