Please take time to read the following in its entirety to completely understand the terms of service. You are solely responsible for reviewing our terms and service prior to submitting request to have work performed. Once a service request is submitted and or a deposit is collected you herby agree to the following terms of service.

Welcome to the Apex Auto Care web site. By using the Apex Auto Care website YOU AGREE TO BE BOUND BY ITS TERMS OF SERVICE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Apex Auto Care web site. The policies of Apex Auto Care service center will not differ from those applicable to your use of the Apex Auto Care web site.

References to Apex Auto Care herein refer to Apex Auto Care or their affiliates, subsidiaries and designees as deemed appropriate by Apex Auto Care.

Apex Auto Care reserves the right to make changes to the Apex Auto Care website and its Terms of Service and Legal Notices at any time. Each time you use the Apex Auto Care web site, you should visit and review the then current Terms of Service, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Apex Auto Care web site, its content or Terms of Service and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the Apex Auto Care web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

WESBITE DISCLAIMER AND LIMITATION OF LIABILITY

By using the Apex Auto Care web site, you expressly agree that use of the Apex Auto Care web site is at your sole risk. The Apex Auto Care web site is provided on an “AS IS” and “as available” basis. Neither Apex Auto Care nor its parent company, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “Associates”) warrant that use of the Apex Auto Care web site will be uninterrupted or error-free. Neither Apex Auto Care nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Apex Auto Care web site or the products or services offered for sale on the Apex Auto Care web site. Further, Apex Auto Care makes no representation that content provided on the Apex Auto Care web site is applicable to, or appropriate for use in, locations outside of the United States. Apex Auto Care and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Apex Auto Care or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

Under no circumstances shall Apex Auto Care or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Apex Auto Care. Web site, including but not limited to reliance by you on any information obtained from the Apex Auto Care web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Apex Auto Care has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Apex Auto Care web site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

These Website Disclaimers and Limitations apply solely to use of the Apex Auto Care website and online content, and do not govern liability related to in-shop vehicle services, which are addressed separately below.

SERVICE RELATED LIMITATION OF LIABILITY

To the fullest extent permitted by law, Apex Auto Care’s total aggregate liability arising out of or relating to any services performed (including but not limited to paint protection film installation or removal, coatings, detailing, tint, or related services), whether based in contract, tort, negligence, strict liability, statute, misrepresentation, or any other legal theory, shall be limited to the lesser of:

(1) the total amount paid by Customer for the specific service line item giving rise to the claim; or
(2) the cost of re-performance of that specific service, as determined by Apex Auto Care.

Nothing in this section shall limit liability for gross negligence or willful misconduct to the extent such limitation is prohibited by applicable law.

This limitation applies regardless of the number of claims asserted and regardless of the legal theory upon which recovery is sought.

SERVICE CONDITIONS; ASSUMPTION OF MATERIAL RISK

Without limiting the foregoing, Apex Auto Care is not responsible for:

(i) worsening or progression of any condition following Customer’s delay in reporting an issue or refusal to allow timely inspection and corrective action;
(ii) damage attributable to environmental exposure, material cure dynamics, adhesive bonding characteristics, increased adhesion over time, or normal material behavior, including but not limited to post-installation exposure to freezing temperatures, rapid temperature fluctuations, severe weather conditions, or climate-related expansion and contraction occurring after release of the vehicle;
(iii) pre-existing paint defects, prior bodywork, refinished panels, repaints, aged finishes, non-OEM finishes, weak or compromised clear coat, or previously repaired surfaces that may fail during installation or removal;
(iv) third-party modification, attempted repair, removal, or interference; or
(v) customer misuse, neglect, improper maintenance, or failure to follow aftercare instructions.

Customer acknowledges that removal of adhesive film products may involve inherent risk, particularly on previously repaired, refinished, aged, non-OEM, or compromised surfaces, and Apex Auto Care shall not be responsible for damage resulting from latent defects, prior repairs, substrate weaknesses, or conditions not caused by Apex Auto Care.

NO CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR LOSS-OF-USE DAMAGES

To the fullest extent permitted by law, Apex Auto Care shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to any services performed, products installed, delays, warranty claims, or any alleged defect or condition.

Without limitation, Apex Auto Care shall not be liable for:

• Diminished value of the vehicle
• Alleged loss of resale value
• Loss of use of the vehicle
• Rental vehicle expenses
• Rideshare or transportation costs
• Towing or storage expenses not expressly authorized in writing
• Travel costs or lodging
• Lost time, lost wages, or lost income
• Business interruption or lost business opportunity
• Emotional distress, inconvenience, or loss of enjoyment
• Any speculative or consequential economic loss

This exclusion applies regardless of the legal theory asserted and even if Apex Auto Care has been advised of the possibility of such damages.

Nothing herein shall limit liability to the extent such limitation is prohibited by applicable law.

EXCLUSIVE REMEDY

Except as otherwise prohibited by law, Customer’s sole and exclusive remedy for any claim arising out of or relating to services performed by Apex Auto Care shall be limited to:

(i) re-performance of the specific service at issue; or
(ii) refund of the amount paid for the specific service line item giving rise to the claim,

at Apex Auto Care’s election.

Customer acknowledges that the pricing of services reflects this allocation of risk and limitation of remedies.

No other remedy, including repair by third parties, replacement of unrelated components, or monetary damages beyond the limitation set forth herein, shall be available.

FORCE MAJEURE

Apex Auto Care shall not be liable for any delay, failure of performance, increased costs, or inability to perform services where such delay or failure is caused by events beyond its reasonable control, including but not limited to: acts of God; severe weather; hurricanes; flooding; fire; natural disasters; supply chain disruptions; material shortages; manufacturer delays or discontinuations; labor shortages; subcontractor unavailability; utility outages; equipment failure; power or internet interruption; governmental orders or restrictions; civil unrest; war; terrorism; pandemics; public health emergencies; transportation disruptions; or any other circumstance beyond Apex Auto Care’s reasonable control.

In the event of a Force Majeure occurrence:

1. Performance timelines shall be extended for a reasonable period.

2. Apex Auto Care may suspend or reschedule services without penalty.

3. If material costs increase materially due to Force Majeure conditions, Apex Auto Care reserves the right to adjust pricing upon written notice prior to continuation of services.

4. Apex Auto Care shall not be responsible for warranty limitations, product substitutions, or delays caused by manufacturer or supplier conditions outside of its control.

Force Majeure shall not excuse payment obligations for services already completed.

ENTIRE AGREEMENT; NO ORAL MODIFICATION

These Terms, together with any signed work order, service authorization, estimate, invoice, or written change order issued by Apex Auto Care, constitute the entire agreement between the parties and supersede all prior or contemporaneous discussions, representations, negotiations, or agreements, whether oral, written, electronic, or otherwise.

Customer acknowledges that no verbal statements, text messages, emails, social media communications, or informal communications shall modify, expand, or alter the scope of work, warranties, remedies, or liability limitations set forth herein unless expressly incorporated into a written document signed by an authorized representative of Apex Auto Care.

No amendment or modification of these Terms shall be binding unless in writing and signed by an authorized representative of Apex Auto Care.

Statements, opinions, or informal communications made by employees, technicians, subcontractors, or staff during service discussions, troubleshooting, or customer interaction shall not constitute binding admissions of liability, causation, or fault, and shall not modify these Terms unless expressly confirmed in a written document signed by an authorized representative of Apex Auto Care.

Customer acknowledges that it is not relying upon any oral statements, representations, assurances, estimates, opinions, or informal communications not expressly set forth in a written agreement signed by an authorized representative of Apex Auto Care. Customer further acknowledges that no employee, technician, subcontractor, or staff member is authorized to modify liability, warranties, scope of work, timelines, or remedies except through a written document signed by management. Any alleged reliance on statements not contained in such written agreement is unreasonable as a matter of law.

ELECTRONIC ACCEPTANCE; BINDING EFFECT

Customer agrees that execution of a work order, estimate approval, online booking confirmation, digital signature, email confirmation, text acknowledgment, or electronic acceptance shall constitute binding agreement to these Terms.

Customer acknowledges that electronic signatures and electronic records shall have the same legal effect as original handwritten signatures pursuant to applicable electronic transaction laws.

FEES, TERMS OF SERVICE, AND PAYMENT

The fee for our service is the agreed dollar amount, indicted as “Total Cost” on the service order. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. The amount of time reserved is an estimate since the condition of each vehicle varies. It is possible that the job could be less or more time than the time reserved. If you have extra/special requests, please let us know at the time the service order is written.

Any alterations or changes after the initial service order has been issued with be at an extra charge. Any alterations or charges to the initial service order must be approved in writing between you and Apex Auto Care before any extra work begins. Any changes to fees and/or time, be it verbal or in writing, will not affect the substance of this agreement and all the terms herein will still apply with the new rate and/or time. A 50% deposit is required at the time you book your appointment and hold that time for you. The balance is due in full on the scheduled service date. We accept cash, checks and major credit cards (Visa, MasterCard, Discover,). For accounting purposes, please write cashiers checks payable to Apex Auto Care. Please do not leave any payments in the vehicle. A fee of $30 will be charged for non-sufficient funds check returned by the bank to us. In the event an account requires legal or collection action, you agree to pay all cost of the collection without limitations for reasonable attorney fees, interest on the past due amount, court costs, and all collection costs.

PAST DUE OR OPEN INVOICES

Customer acknowledges and agrees that full payment is required prior to the release of the vehicle. Any invoice not paid within 15 days of the completion date will be considered past due.

Upon reaching 15 days past due, Apex Auto Care will notify the customer via email regarding the outstanding balance. From that date forward, any unpaid amount shall accrue interest at the lesser of eighteen percent (18%) per annum or the maximum rate permitted under Texas law, calculated from the date payment became due until paid in full.

These compounded interest charges will continue to accrue monthly on the outstanding balance, including previously accrued interest, until full payment is received. Apex Auto Care reserves the right to withhold the vehicle and pursue all available legal remedies to recover any unpaid amounts, including accrued interest, collection costs, and attorney fees.

CANCELLATIONS AND REFUNDS

All sales made through the Apex Auto Care’s website or retail locations are subject to Apex Auto Care’s refund policy. We do not offer refunds for any service rendered by if you are unsatisfied with Apex Auto Care or the outcome of your service, we may fully or partially re-perform the ordered service at our discretion. Apex Auto Care reserves the right to determine whether or not our services performed meet quality standards across the industry. Except where required by applicable law, labor and materials are non-refundable. If Customer is dissatisfied with services performed, Apex Auto Care may, at its sole discretion, offer re-performance of the service as the exclusive remedy.

Services by Apex Auto Care is by appointment only. As a result, it is required to put down a credit card to reserve a specific time. The time reserved for services can be difficult to fill within 48 hours of the scheduled service. Please give us a minimum of 48 hours notice for rescheduling your scheduled services. Accordingly, rescheduling within 48 hours before the scheduled service are subject to a $250.00 fee. That fee may be taken out of any deposit.

Cancellations before the scheduled service are subject to forfeiture of the entire deposit and at our discretion can be credited to the individual to be used at a later date. Deposits are 50% of the total amount and are non-refundable.

VEHICLE STORAGE FEES

Apex Auto Care operates with limited on-site vehicle storage capacity. As such, we require timely pickup of all vehicles once services are completed. You acknowledge and agree that, storage fees of $22.85 per day for vehicles 25 feet or less or $39.99 per day if vehicles exceeds 25 feet, will apply under the following circumstances:

• Your vehicle remains on our premises more than 72 hours after you have been notified that services are complete and the vehicle is ready for pickup, regardless of reason;
• You delay payment for any reason after services are rendered and completed;
• You are in breach of contract, or if any dispute causes a delay in vehicle services or vehicle removal;
• A mechanic’s lien or other legal hold is placed on the vehicle due to non-payment or breach of agreement.

Customer agrees that storage fees are commercially reasonable and not a penalty. Storage fees will accrue daily, including weekends and holidays, and will be added to your outstanding balance. These fees will remain in effect until the total balance is paid in full and the vehicle is retrieved. Apex Auto Care reserves the right to withhold release of the vehicle until all balances, including service charges, late fees, lien fees, and storage fees, are paid in full. Storage fees shall continue to accrue during any dispute or claim unless otherwise ordered by a court of competent jurisdiction.

In accordance with applicable laws, Apex Auto Care may take legal action to recover unpaid fees or enforce a lien, which may include the eventual sale of the vehicle to satisfy the debt. You agree that failure to retrieve your vehicle in a timely manner constitutes abandonment and consent to these remedies.

DAMAGE OR LOSS; INSURANCE; RISK OF LOSS

Customer acknowledges that Apex Auto Care is not an insurer of vehicles or personal property. Customer agrees to maintain active and adequate automobile insurance coverage, including comprehensive and collision coverage, for the vehicle at all times while the vehicle is in Apex Auto Care’s custody, control, or on its premises, including during storage or transportation.

Customer’s automobile insurance shall be primary for any loss, theft, fire, vandalism, environmental damage, acts of third parties, weather events (including but not limited to hail or flooding), or other casualty unless otherwise required by applicable law.

Except to the extent caused by Apex Auto Care’s gross negligence or willful misconduct, Apex Auto Care shall not be liable for loss or damage arising from:

(i) fire, theft, vandalism, weather, natural disaster, or other acts of God;
(ii) acts of third parties or other customers;
(iii) gradual deterioration, environmental exposure, or corrosion;
(iv) transportation delays, subcontractor facility conditions, or parts/material shortages;
(v) government action, civil unrest, or other events beyond Apex Auto Care’s reasonable control; or
(vi) operation or use of the vehicle by Customer or any third party not employed by Apex Auto Care.

Apex Auto Care shall not be responsible for claims of diminished value, loss of use, loss of income, rental costs, or consequential damages of any kind.

Any liability of Apex Auto Care, if established, shall be strictly limited in accordance with the Limitation of Liability section of these Terms.

WAIVER OF SUBROGATION

To the fullest extent permitted by law, Customer hereby irrevocably waives and releases any and all rights of subrogation, reimbursement, contribution, indemnity, or recovery against Apex Auto Care, its owners, officers, employees, managers, affiliates, successors, assigns, subcontractors, vendors, and agents for any loss, damage, or claim that is covered, in whole or in part, by Customer’s insurance.

Customer agrees to notify its insurer of this waiver and to cause its insurance policies to permit and honor such waiver of subrogation. Customer further agrees that any insurance coverage maintained by Customer shall be primary and non-contributory with respect to any loss or damage occurring while the vehicle is in Apex Auto Care’s custody, control, or on its premises.

If Customer’s insurer asserts any subrogation or recovery claim against Apex Auto Care in violation of this provision, Customer shall indemnify, defend, and hold harmless Apex Auto Care from and against any such claim, including reasonable attorneys’ fees, costs, and expenses incurred in defending against such action.

This waiver shall apply regardless of whether the alleged loss is caused in whole or in part by Apex Auto Care, except to the extent such waiver is prohibited by applicable law with respect to gross negligence or willful misconduct.

This provision shall survive completion of services, payment, termination of the relationship, and release of the vehicle.

EXOTIC, HIGH-VALUE, OR SPECIALTY VEHICLE NOTICE

Customer acknowledges that exotic, luxury, high-performance, limited-production, collectible, or specialty vehicles (“High-Value Vehicles”) may contain specialized materials, custom finishes, sensitive electronics, carbon fiber components, ceramic braking systems, non-OEM paint systems, unique coatings, or manufacturer-specific tolerances that are inherently more fragile, unpredictable, or susceptible to cosmetic variation than standard production vehicles.

Customer understands and agrees that:

(i) Apex Auto Care does not guarantee aesthetic perfection or uniform cosmetic outcomes on High-Value Vehicles;
(ii) inherent material sensitivities, prior repairs, refinished panels, aging finishes, or latent defects may affect installation, removal, coating performance, or final appearance;
(iii) certain manufacturer finishes, matte paints, specialty clear coats, and carbon fiber components may react unpredictably to adhesive, heat, polishing, or removal processes;
(iv) Apex Auto Care may, in its sole discretion, refuse service, modify scope, require additional written authorization, require supplemental liability acknowledgments, or adjust pricing prior to performing work on High-Value Vehicles.

Except to the extent caused by Apex Auto Care’s gross negligence or willful misconduct, Apex Auto Care shall not be liable for damage arising from inherent material vulnerabilities, manufacturer defects, prior refinishing, structural weaknesses, or latent conditions unique to High-Value Vehicles.

DETERMINING THE COST OF YOUR SERVICE

Apex Auto Care must conduct a consultation with you and see the vehicle before we can provide you the total cost and estimate of time AND before we accept a job. We reserve the right to adjust any over-the-phone cost or time estimate after we have visually inspected your vehicle before or after the service has started. A written estimate is good for 5 days. An estimate is not binding beyond 5 days of the date of the estimate OR if the vehicle condition changes between the time the vehicle was inspected and scheduled appointment.

DISCOUNTED OR ACCOMODATION SERVICES

From time to time, Apex Auto Care may offer promotional, discounted, or accommodation pricing. Discounted pricing reflects adjustments in commercial margin or scope, but does not imply reduced workmanship standards.

All services, whether discounted or full price, are performed consistent with industry standards of reasonable skill and care.

Discounted pricing does not create additional warranty rights beyond those otherwise applicable under these Terms, nor does it expand the scope of work beyond what is expressly stated in the written service authorization.

CUSTOMER-PROVIDED OR THIRD-PARTY PARTS; AFTERMARKET COMPONENTS

If Customer supplies any parts, materials, components, or products for installation, including but not limited to aftermarket, modified, rebuilt, refinished, or non-OEM items, Customer acknowledges and agrees that:

(i) Apex Auto Care makes no representation or warranty regarding fitment, compatibility, durability, or performance of such parts;
(ii) Apex Auto Care shall not be responsible for defects, premature failure, surface incompatibility, or damage arising from the condition or quality of such parts;
(iii) installation of customer-provided or third-party components is performed at Customer’s risk.

Apex Auto Care reserves the right to refuse installation of any component it reasonably believes to be defective, unsafe, incompatible, or improperly manufactured.

USE OF SUBCONTRACTORS

Apex Auto Care may, at its sole discretion, engage qualified subcontractors, affiliates, or independent technicians (“Subcontractors”) to perform any portion of the services offered, including but not limited to detailing, paint protection film installation, ceramic coating, paint correction, window film, or other automotive care services.

All Subcontractors engaged by Apex Auto Care are carefully vetted and are required to adhere to our standards of quality, safety, and professionalism. Apex Auto Care remains fully responsible for the performance of services provided by its Subcontractors and will supervise or coordinate their work as necessary to ensure it meets the expectations set forth in these Terms of Service.

Subcontractors are bound by written agreements that include confidentiality and non-disclosure obligations. These agreements prohibit the sharing, misuse, or unauthorized disclosure of customer information, vehicle data, proprietary methods, or any other confidential material.

By accepting these Terms of Service, you acknowledge and agree that:

• Subcontractors may perform all or part of the services on your vehicle;
• Apex Auto Care remains solely liable for the actions and workmanship of its Subcontractors;
• You will not attempt to bypass Apex Auto Care by contracting directly with any Subcontractor introduced through our services.

This clause is intended to maintain transparency while preserving the integrity and confidentiality of our operations and ensuring the highest level of service for our customers.

Nothing in these Terms shall be construed to create any partnership, joint venture, agency, fiduciary, or employment relationship between Customer and Apex Auto Care beyond that of independent contracting parties.

NON-CIRCUMVENTION

Customer agrees not to circumvent, avoid, bypass, or obviate Apex Auto Care in any manner, whether directly or indirectly, to seek, solicit, contract with, or engage any subcontractors, vendors, technicians, or service providers introduced or utilized by Apex Auto Care for the purpose of providing services that are the same as or similar to those offered by Apex Auto Care, during the term of the agreement and for a period of twenty four (24) months thereafter.

Any such circumvention shall be considered a material breach of this agreement and subject to legal remedies including, but not limited to, injunctive relief and liquidated damages in the amount of $10,000 per occurrence. The parties acknowledge and agree that this amount represents a reasonable pre-estimate of anticipated damages and is not intended as a penalty.

SERVICE TIME; RESULT EXPECTATIONS; SUBJECTIVE OUTCOMES

Customer acknowledges that automotive cosmetic and surface services are inherently variable and dependent upon prior vehicle condition, age, environmental exposure, refinishing history, manufacturer tolerances, and material limitations.

Apex Auto Care performs services consistent with industry standards of reasonable skill and care; however:

(i) cosmetic outcomes are not guaranteed to meet subjective or aesthetic preferences;
(ii) perfection, invisibility of film edges, uniform gloss levels, or elimination of all surface defects cannot be guaranteed;
(iii) timelines provided are estimates only and may be affected by unforeseen conditions, material behavior, curing dynamics, environmental factors, or Force Majeure events.

Dissatisfaction based solely on subjective expectations, where services were performed consistent with industry standards, shall not constitute defective workmanship.

NO RUSH POLICY

Apex Auto Care schedules all work based on availability, job complexity, and the order in which vehicles are received. Unless otherwise agreed upon in writing and subject to additional charges of 25%, no service is considered “rush” or expedited.

Customers who do not purchase a rush upgrade or priority service agree to standard turnaround times, which may vary depending on workload, parts/materials availability, or unforeseen circumstances.

By leaving your vehicle with us under regular service terms, you acknowledge that completion timelines are estimates only and are not guaranteed. Demanding expedited service without prior agreement or payment for rush accommodations is not permitted. Apex Auto Care reserves the right to reschedule or extend timelines as necessary to maintain quality and workflow efficiency.

SERVICE COMPLETION AND VEHICLE RELEASE

Upon completion of services, Apex Auto Care will notify you via your preferred method of contact (e.g., phone, text, or email) that your vehicle is ready for pickup. You agree to retrieve your vehicle within 72 hours of this notification unless a different arrangement is mutually agreed upon in writing prior to or at the time of service completion.

If no such agreement is made and the vehicle remains on our premises beyond the 72-hour grace period, daily storage fees will begin to accrue, including weekends and holidays. These fees will be added to your outstanding balance and must be paid in full before the vehicle will be released.

Apex Auto Care reserves the right to retain possession of the vehicle until full payment for all completed work, applicable late fees, lien fees, and storage charges has been received. In cases of non-payment, breach of contract, or dispute, Apex Auto Care may, in accordance with applicable law, enforce a mechanic’s lien and pursue legal remedies to recover the debt. You acknowledge and agree that failure to retrieve your vehicle in a timely manner may constitute abandonment, and Apex Auto Care shall not be liable for any loss or damage resulting from the enforcement of lien rights or legal action.

This policy ensures that our limited space is used for active service operations and is not exploited for unpaid vehicle storage, which may affect our ability to serve other customers and maintain business operations.

QUALITY OF SERVICE

At Apex Auto Care, we take pride in delivering industry-leading automotive paint protection and restyling services to the North Houston community. Our team is committed to providing the highest level of craftsmanship, attention to detail, and care for your vehicle. While we aim for excellence, it is important to understand that no service is guaranteed to fully restore a vehicle to a like-new or factory condition, nor are results guaranteed to meet subjective expectations of perfection.

Every vehicle has its own unique wear, history, and limitations, and services are performed within the boundaries of available time, tools, materials, and professional expertise. Our goal is to enhance and protect your vehicle to the best of our ability within these constraints.

A final inspection will be conducted with the Customer at the time of service completion. Customer is encouraged to carefully inspect the vehicle and raise any visible concerns prior to removing the vehicle from Apex Auto Care’s premises.

Acceptance of the vehicle and removal from the premises shall constitute acknowledgment that the services were completed in satisfactory condition, subject to the written notice requirements set forth in the “Final Inspection; Acceptance of Services” section of these Terms.

By choosing Apex Auto Care, you acknowledge that you are authorizing us to use professional judgment on the scope and method of work, and that final results may vary based on the condition of your vehicle. We appreciate your understanding and look forward to exceeding your expectations whenever possible.

FINAL INSPECTION; ACCEPTANCE OF SERVICES

Customer agrees to inspect the vehicle at the time of pickup. Acceptance of the vehicle at pickup, whether by signature, electronic acknowledgment, or removal of the vehicle from Apex Auto Care’s premises, constitutes confirmation that the services were performed in a satisfactory manner.

Any visible concerns, workmanship issues, or discrepancies must be reported in writing within forty-eight (48) hours of vehicle pickup. Failure to provide written notice within this period constitutes acceptance of the services as completed. Failure to provide written notice within forty-eight (48) hours creates a rebuttable presumption that no visible workmanship defect existed at the time of pickup.

This provision does not limit Apex Auto Care’s obligations under any applicable written workmanship warranty, but failure to provide timely notice may affect available remedies.

CONDITION AFTER RELEASE; BURDEN OF PROOF

Once the vehicle leaves Apex Auto Care’s possession, Apex Auto Care shall not be responsible for damage, contamination, environmental exposure, misuse, or alteration occurring thereafter.

Timing of discovery alone does not establish causation. Temporal proximity between service and discovery of a condition shall not, by itself, establish that Apex Auto Care caused the condition. Customer bears the burden of proving, by competent evidence, that any alleged damage was directly caused by Apex Auto Care’s services and not by subsequent events, environmental exposure, material cure dynamics, adhesive bonding characteristics, normal material behavior, or third-party involvement.

Where multiple potential causes may exist for an alleged condition, including but not limited to prior repairs, refinished panels, pre-existing defects, environmental exposure, material cure dynamics, third-party interference, misuse, neglect, or post-release events, any recovery shall be reduced proportionally in accordance with Texas comparative responsibility law. To the extent Customer or any third party caused or contributed to the alleged condition, Apex Auto Care’s liability, if any, shall be limited to its proportionate share of responsibility as determined under applicable law.

PRESERVATION OF EVIDENCE

Upon discovery of any alleged defect, damage, or condition related to services performed by Apex Auto Care, Customer agrees to preserve the vehicle and all installed materials in their existing condition and shall not alter, remove, repair, replace, modify, test, or allow any third party to inspect, disassemble, or perform corrective work prior to providing Apex Auto Care a reasonable opportunity to inspect.

Customer acknowledges that alteration, removal, environmental exposure, continued operation, third-party evaluation involving physical manipulation, or destructive testing may materially change the condition of adhesive film systems, coatings, finishes, substrates, electronic components, or other vehicle systems and may impair the ability to determine causation.

Failure to preserve the vehicle and materials in substantially the same condition as when the alleged issue was first discovered may:

(i) limit or void any applicable workmanship remedy;
(ii) impair Apex Auto Care’s ability to evaluate causation; and
(iii) result in the Customer bearing the burden of proving, by competent evidence, that the alleged condition existed prior to any alteration or third-party involvement.

Nothing in this section prohibits Customer from obtaining independent written evaluations; however, such evaluations shall not involve removal, modification, destructive testing, or alteration of installed materials prior to Apex Auto Care’s inspection and Opportunity to Cure.

WARRANTY DISCLAIMER; SEPARATE SERVICE AGREEMENTS

Except as expressly stated in a separate written warranty issued by Apex Auto Care or a product manufacturer, all services are provided without additional express or implied warranties.

Any manufacturer warranty applicable to products installed by Apex Auto Care is solely between Customer and the manufacturer. Apex Auto Care does not assume responsibility for manufacturer warranty administration except as explicitly agreed in writing.

Where applicable, manufacturer warranties are tracked by product roll number, batch identification, or invoice documentation. VIN registration is not required unless expressly required by the manufacturer’s written policy. Administrative registration processes do not affect warranty validity unless explicitly required by the manufacturer.

If Customer purchases any extended service agreement, maintenance plan, or warranty program, such agreement shall constitute a separate contract governed by its own terms and conditions and shall not modify these Terms unless expressly stated in writing.

DUTY TO MITIGATE; OPPORTUNITY TO INSPECT AND CURE

Customer agrees to promptly notify Apex Auto Care in writing of any concern, defect, or issue related to services performed and must provide Apex Auto Care a reasonable opportunity to inspect and, if applicable, correct the condition (“Opportunity to Cure”) before authorizing any third-party repair, removal, or corrective action. Customer acknowledges that delaying inspection or corrective action may allow continued progression of the condition, increased bonding or adhesion of materials (including but not limited to adhesive film systems), environmental effects, or additional risk during removal or replacement. Failure to provide the vehicle for inspection within a reasonable timeframe after notice may limit available remedies and may result in expanded conditions falling outside warranty consideration. If delayed mitigation results in expanded separation, contamination, removal risk, or additional labor/material beyond the originally reported condition, such additional work is not warranty work and, if Customer requests correction, will be performed only under a new paid work order and may be billed at Apex Auto Care’s then-current time-based rates. For adhesive film systems, a reasonable timeframe shall generally not exceed five (5) business days absent extenuating circumstances. To the fullest extent permitted by law, Apex Auto Care shall not be responsible for any additional or expanded damages, conditions, or costs that result from (i) delayed reporting, (ii) refusal to allow inspection and corrective action within a reasonable timeframe, (iii) continued use after discovery of an issue, or (iv) third-party interference, modification, or attempted repair. Any third-party work performed prior to Apex Auto Care’s inspection and Opportunity to Cure may void any applicable workmanship remedy. Inspection, evaluation, or diagnostic review of a vehicle or installed materials does not constitute an admission of causation, defect, liability, or responsibility. Any determination of responsibility shall be based on documented findings and applicable standards.

BINDING ARBITRATION; CLASS ACTION WAIVER; JURY TRIAL WAIVER; EXCLUSIVE DISPUTE RESOLUTION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND HAVE A JURY TRIAL.

To the fullest extent permitted by law, any dispute, claim, controversy, demand, action, or cause of action of any kind arising out of or relating to these Terms of Service, any estimate, invoice, warranty, service performed, product installed, payment, communication, or any relationship between Customer and Apex Auto Care (collectively, “Disputes”), whether sounding in contract, tort, statute, fraud, misrepresentation, negligence, or any other legal theory, shall be resolved exclusively in accordance with this section.

(i) Good Faith Resolution Requirement
Before initiating arbitration or any permitted court action, the complaining party shall provide written notice describing the nature of the Dispute and the requested resolution. The parties shall engage in good faith efforts to resolve the Dispute for a period of thirty (30) days from receipt of written notice. No arbitration demand may be filed until this thirty (30) day period has expired, unless emergency equitable relief is required.

(ii) Binding Individual Arbitration
If the Dispute is not resolved through good faith negotiation, the Dispute shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules then in effect, unless the parties mutually agree in writing to a different administrator. Arbitration shall:

• Be conducted before a single neutral arbitrator
• Take place in Montgomery County, Texas
• Be governed by Texas substantive law
• Allow reasonable discovery consistent with the amount in controversy
• Result in a written, reasoned award

The arbitrator shall have authority to award any relief available under applicable law, subject to the express limitations of liability, damage exclusions, and contractual remedies set forth in these Terms. The arbitrator shall not have authority to modify or rewrite these Terms.

Judgment on the arbitration award may be entered in any court of competent jurisdiction.

(iii) Arbitration Costs
Arbitration fees and arbitrator compensation shall be allocated in accordance with the applicable arbitration rules and Texas law. Apex Auto Care shall not seek to impose costs in a manner that would render arbitration legally inaccessible or unconscionable. Each party shall bear its own attorneys’ fees unless otherwise provided by statute or by the prevailing party provision below.

(iv) Small Claims Court Carve-Out
Either party may bring an individual claim in a small claims court located in Montgomery County, Texas, provided the claim:

• Is brought solely on an individual basis
• Does not seek class, collective, consolidated, or representative relief
• Remains within the jurisdictional limits of small claims court

If a small claims action is removed, transferred, or appealed, the Dispute shall be subject to binding arbitration under this section.

(v) Class Action and Representative Proceeding Waiver
All Disputes shall be resolved on an individual basis only. Customer and Apex Auto Care each waive any right to:

• Participate in a class action
• Serve as a class representative
• Join or consolidate claims with other individuals
• Assert claims in a collective, consolidated, mass, or representative capacity

The arbitrator shall have no authority to certify or conduct any class, collective, representative, or consolidated proceeding.

(vi) Jury Trial Waiver (Court Proceedings Only)
If any Dispute proceeds in court for any reason, including enforcement of an arbitration award or where arbitration is deemed unenforceable, Customer and Apex Auto Care knowingly and voluntarily waive any right to a trial by jury. Any permitted court proceeding shall be conducted before a judge sitting without a jury in a court of competent jurisdiction in Montgomery County, Texas. Customer acknowledges that this waiver is a material inducement to Apex Auto Care providing services.

(vii) Limited Court Relief
Notwithstanding the arbitration requirement, Apex Auto Care may seek temporary, preliminary, or permanent injunctive or equitable relief in a court of competent jurisdiction to:

• Enforce mechanic’s lien rights
• Recover or collect unpaid balances
• Prevent fraudulent chargebacks or payment reversals
• Protect proprietary information, trade secrets, or confidential materials
• Enforce non-circumvention, confidentiality, or intellectual property provisions

Such action shall not waive the right to compel arbitration of any remaining claims.

(viii) Exclusive Venue and Governing Law
These Terms and any Dispute shall be governed by the laws of the State of Texas without regard to conflict-of-law principles. For any court action permitted under this section, including actions to compel arbitration or enforce an arbitration award, exclusive venue shall lie in Montgomery County, Texas.

(ix) Prevailing Party Attorneys’ Fees
To the fullest extent permitted by law, the prevailing party in any arbitration or permitted court proceeding arising out of or related to these Terms shall be entitled to recover reasonable attorneys’ fees, costs, and expenses.

(x) Survival and Severability
This arbitration and dispute resolution provision shall survive completion of services, payment, termination of the relationship, or any cancellation of services. If any portion of this section is found unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law. If the class action waiver is found unenforceable, the class claims shall proceed only in a court of competent jurisdiction and not in arbitration.

GOODWILL ACCOMMODATIONS; NO ADMISSION OF LIABILITY

From time to time, Apex Auto Care may, in its sole discretion, offer discounted services, partial refunds, product replacements, or other accommodations in an effort to resolve customer concerns efficiently and maintain goodwill.

Any such accommodation is a discretionary business decision and shall not constitute an admission of fault, liability, defective workmanship, product defect, negligence, or causation. No accommodation shall be construed as evidence that Apex Auto Care caused or contributed to any alleged damage or condition.

Unless expressly stated in a written agreement signed by an authorized representative of Apex Auto Care, goodwill accommodations do not create additional warranty rights, expand existing warranty coverage, modify liability limitations, or alter the Terms of Service.

LIMITATION ON TIME TO FILE CLAIMS

To the fullest extent permitted by law, any claim or cause of action arising out of or related to services performed by Apex Auto Care must be brought within one (1) year from the date of service completion, regardless of when the alleged defect, damage, or condition was discovered or reasonably should have been discovered. Any claim not brought within this period is permanently barred.

SEVERABILITY; ENFORCEMENT

If any provision of these Terms is found to be invalid, unenforceable, or prohibited under applicable law, such provision shall be severed and modified to the minimum extent necessary to render it enforceable, and the remaining provisions shall remain in full force and effect.

Failure by Apex Auto Care to enforce any provision shall not constitute waiver of that provision or any other right.

ASSIGNMENT

Customer may not assign, transfer, or delegate any rights or obligations under these Terms without prior written consent of Apex Auto Care.

Apex Auto Care may assign or transfer its rights and obligations under these Terms to any affiliate, successor, purchaser of assets, or entity formed in connection with restructuring, merger, or sale of the business without notice to Customer.

PHOTO AND MEDIA RELEASE; LICENSE GRANT

Customer grants Apex Auto Care, its owners, affiliates, successors, assigns, subcontractors, marketing partners, and agents a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to photograph, record, and use images, video, audio, and other media of Customer’s vehicle and related property for lawful business purposes, including but not limited to advertising, marketing, portfolio display, website content, social media, promotional materials, training, documentation, and dispute resolution.

Customer acknowledges and agrees that:

(i) such media may include identifiable features of the vehicle, including license plates, VIN plates, customizations, or other distinguishing characteristics unless otherwise requested in writing prior to service;

(ii) Apex Auto Care shall have the right to edit, crop, modify, reproduce, publish, distribute, display, or otherwise use such media in its discretion;

(iii) Customer waives any right to inspect or approve the finished product, marketing materials, or specific use of such media;

(iv) Customer waives any claim to compensation, royalties, or other payment arising from use of such media;

(v) Customer releases and holds harmless Apex Auto Care from any claims arising from lawful use of such media, including claims related to privacy, publicity, or likeness rights.

If Customer does not wish for identifiable license plate information to be displayed publicly, Customer must provide written notice prior to service. Absent such written notice, Apex Auto Care may display such information in its ordinary course of business.

This release shall survive completion of services, termination of the relationship, or payment in full.

VEHICLE CONDITION DOCUMENTATION

Apex Auto Care performs visual inspections and captures photographs and/or videos of vehicles as part of our standard quality control process and to protect both the customer and our business from liability related to pre-existing damage or defects. This documentation may include, but is not limited to, the condition of exterior panels, wheels, windows, trim, and other vehicle surfaces at the time of drop-off and/or throughout the service process.

All images, videos, and written inspection notes are considered proprietary records and are the sole property of Apex Auto Care. These materials are collected for internal use and shall not be considered part of the customer’s service deliverables.

Customers are strongly encouraged to inspect their vehicle thoroughly at both drop-off and pickup, and to raise any concerns with Apex Auto Care staff at that time. While Apex Auto Care may, at its sole discretion, share documentation upon written request, we are under no obligation to release copies of internal records unless legally compelled to do so.

By leaving your vehicle in our care, you acknowledge and agree to this documentation process and understand that such records may be used in the event of a dispute to verify the condition of the vehicle before and after service. Absence of notation or photographic documentation of a specific condition at intake shall not automatically create a presumption that such condition did not exist prior to service. Customer bears the burden of demonstrating, by competent evidence, that any alleged damage was more likely than not directly caused by Apex Auto Care’s services and not by pre-existing conditions, environmental exposure, normal material behavior, third-party involvement, or post-release events.

PREPARING YOUR VEHICLE

Prior to our arrival, please removal all items from the vehicle. Please empty any compartments. Please removal all cash, jewelry and other valuables. If for any reason you do not want a particular area of your vehicle to be cleaned or detailed, please let us know before we begin a job. We will package any personal items we find while servicing your vehicle into plastic bags and remove them from the vehicle. We will return the items to your vehicle once were finished. You agree to not hold us responsible for damage or loss to any item left inside or outside the vehicle. “You agree to hold Apex Auto Care harmless for any lost or stolen property from the vehicle while in our care.”

WHAT WE WILL NOT DO

We will not perform any additional work outside of our scope of work that is agreed upon in the contract. We will not remove parts or accessories, remove emblems and badging or detail the vehicle unless it is agreed upon in a written change order or the customer authorizes us to perform the work. We will also not remove or reinstall any child safety seats. 

TIME-BASED BILLING; EXPEDITED OR OUT-OF-SCOPE SERVICES

Apex Auto Care’s standard time-based service rate for diagnostic, consultation, corrective review, or additional out-of-scope labor is $150 per hour, billed in minimum increments of 30 minutes.

Where Customer requests expedited scheduling, priority allocation, accelerated turnaround, or where Apex Auto Care must assign additional technicians or adjust workflow to accommodate time-sensitive demands, such time may be billed at a priority rate of $250 per hour.

Any time-based services beyond the originally authorized scope of work require written authorization prior to commencement.

If Customer requests investigation, testing, documentation review, or third-party coordination and the concern is not substantiated upon inspection, such time may be billed as diagnostic/administrative labor at the applicable hourly rate, provided Customer has authorized such time-based services in writing.

NO RECORDING POLICY

To maintain a safe and professional environment and to protect proprietary processes, video and audio recording of non-public operational areas, proprietary methods, or employees while actively performing services is prohibited without prior written consent. This includes:

• Recording staff while working on vehicles
• Filming or photographing vehicles, tools, products, or customer interactions
• Capturing conversations, proprietary processes, or business operations

Violations and Remedies

Unauthorized recording is a breach of these Terms of Service and may result in the following actions at our sole discretion:

1. Immediate Termination of Service:
   Services in progress may be suspended or canceled without refund.
2. Removal from Premises:
   You may be asked to leave our property immediately and denied future access.
3. Permanent Ban:
   We reserve the right to permanently bar individuals from our premises or services if found in violation.
4. Legal Action:
   Unauthorized recordings may infringe on intellectual property rights, employee privacy rights, and trade secrets. We reserve the right to pursue legal remedies, including:
   • Injunctive relief to prevent further distribution or use
   • Compensation for damages
   • Recovery of legal fees and costs associated with enforcement
5. DMCA and Platform Takedown Requests:
   If content is shared online, we may pursue takedown requests under the Digital Millennium Copyright Act (DMCA) or equivalent policies on applicable platforms.

By entering our premises or engaging our services, you acknowledge and agree to abide by this policy. If you wish to obtain permission to record for any reason, please submit a written request to management at info@apexautodetailing.com for approval prior to your visit.

NON-DEFAMATION; GOOD FAITH COMMUNICATION

Apex Auto Care values honest feedback and does not prohibit customers from expressing lawful opinions regarding their experience. Nothing in these Terms shall be construed to restrict or penalize lawful consumer reviews or communications protected under applicable law.

However, Customer agrees not to knowingly make or publish any false statements of fact regarding Apex Auto Care, its services, employees, subcontractors, or business practices. Customer further agrees not to engage in fraudulent, malicious, extortionate, or intentionally misleading conduct designed to harm the reputation of Apex Auto Care.

In the event Customer makes statements that are demonstrably false, knowingly misleading, or defamatory under applicable law, Apex Auto Care reserves the right to pursue all available legal remedies, including injunctive relief and recovery of actual damages as permitted by law.

Nothing in this section shall limit Customer’s right to express truthful opinions or to provide lawful reviews.

EXTORTION; BAD FAITH CLAIMS; COERCIVE CONDUCT

Apex Auto Care will not tolerate extortionate, coercive, or bad faith conduct.

Customer agrees that it shall constitute a material breach of these Terms if Customer:

(i) threatens negative reviews, social media exposure, regulatory complaints, chargebacks, or public accusations for the purpose of obtaining money, refunds, discounts, free services, concessions, or other compensation to which Customer is not legally entitled;

(ii) knowingly makes false statements of fact regarding alleged damage, service performance, or business practices;

(iii) submits fraudulent insurance claims, chargebacks, or payment disputes in bad faith;

(iv) inflates, fabricates, or misrepresents damages;

(v) withholds payment for completed services as leverage unrelated to legitimate, good faith disputes.

Customer acknowledges that such conduct may constitute civil extortion, fraud, tortious interference, or other unlawful acts under applicable law.

In the event of extortionate or bad faith conduct, Apex Auto Care reserves the right to:

• Immediately suspend or terminate services
• Withhold release of the vehicle consistent with applicable lien laws
• Deny warranty consideration
• Recover actual damages, attorney’s fees, court costs, and administrative expenses
• Seek injunctive relief
• Report fraudulent activity to appropriate authorities

Nothing in this section limits Customer’s right to pursue lawful claims or provide truthful reviews protected by law.

Good. This is where a lot of shops get blindsided.

Chargebacks are not just a payment issue — they’re leverage tactics.

You want language that:

• Makes chargebacks without notice a breach

• Requires opportunity to cure

• Preserves your right to collect

• Allows recovery of chargeback fees

• Allows lien enforcement

• Allows attorney fee recovery

• Makes fraudulent disputes actionable

But it must not violate card network rules (Visa/MC/Amex).

We’ll structure it properly.

CHARGEBACKS; PAYMENT DISPUTES; FRAUDULENT PAYMENT CLAIMS

Customer agrees that any billing dispute must first be submitted to Apex Auto Care in writing, and Customer shall provide Apex Auto Care a reasonable opportunity to investigate and resolve the matter prior to initiating any credit card chargeback, payment reversal, or financial institution dispute.

Initiating a chargeback or payment dispute without first providing written notice and an opportunity to cure shall constitute a material breach of these Terms.

If Customer initiates a chargeback, payment reversal, or dispute and such dispute is resolved in favor of Apex Auto Care, Customer agrees to reimburse Apex Auto Care for:

• All chargeback fees and administrative costs
• Merchant processing penalties
• Collection costs
• Reasonable attorneys’ fees and expenses incurred in enforcing payment

Customer further agrees that submitting knowingly false, misleading, or fraudulent payment disputes may constitute fraud and may be referred to appropriate authorities.

Apex Auto Care reserves all rights to pursue unpaid balances through lawful collection methods, including enforcement of mechanic’s lien rights where applicable.

Nothing in this section limits Customer’s right to initiate legitimate disputes in good faith; however, misuse of chargeback procedures for leverage, coercion, or avoidance of contractual obligations is prohibited.

Customer acknowledges that chargebacks are intended to address unauthorized or fraudulent transactions and not to circumvent agreed-upon services or contractual remedies. Initiating a chargeback for services that were authorized, completed, and accepted may be deemed evidence of bad faith.

Customer acknowledges that initiating a chargeback does not cancel or void underlying contractual obligations.

Any dispute, claim, or controversy arising out of or relating to a chargeback, payment reversal, billing dispute, or alleged unauthorized transaction shall constitute a “Dispute” as defined in the Binding Arbitration; Class Action Waiver; Jury Trial Waiver; Exclusive Dispute Resolution section of these Terms and shall be resolved exclusively in accordance with that provision.

MECHANIC’S LIEN; RIGHT TO RETAIN POSSESSION; DISPOSITION OF PROPERTY

Pursuant to Texas Property Code § 70.001 and other applicable law, Apex Auto Care holds a possessory mechanic’s lien on any vehicle, vessel, or personal property for the reasonable value of labor, materials, storage, and services provided.

Apex Auto Care reserves the right to retain possession of the vehicle or property until full payment is received in cleared funds.

If payment is dishonored, reversed, stopped, disputed, or otherwise invalid (including but not limited to returned checks, declined credit card transactions, chargebacks, or fraudulent instruments), Apex Auto Care reserves the right to enforce its lien rights to the fullest extent permitted by law, including lawful recovery of possession where legally authorized.

Customer agrees to reimburse Apex Auto Care for all reasonable costs incurred in enforcing lien rights, including storage fees, administrative costs, towing, repossession (if legally permitted), and attorneys’ fees.

If payment remains unpaid after required statutory notice, Apex Auto Care may sell or otherwise dispose of the vehicle or property in strict accordance with applicable provisions of the Texas Property Code.

Nothing herein shall authorize breach of peace or unlawful repossession. Apex Auto Care shall comply strictly with all statutory notice and procedural requirements prior to enforcement of any lien rights.

ERRORS ON OUR SITE

Prices and availability of services are subject to change without notice. Errors will be corrected where discovered, and Apex Auto Care reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Apex Auto Care will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

INTERNET, GOOGLE AD WORDS EXPRESS, BING AD WORD, YELP, FACEBOOK, TWITTER, YP, AND YAHOO

The Aforementioned sites generally allow limited space in ads, and generally not enough space to list exclusions or some information needed to list what is not applicable in reference to listed add or ads. Apex Auto Care Reserves the right to cancel ads without prior notice, and Reserves the Right to Refuse Service.

ONLINE PRICING POLICY

Online prices and selection generally match those in our service center, but may vary. Prices and offers are subject to change.

SALES TAX POLICY

Apex Auto Care collects and remits sales tax as required by U.S. law, for transactions in our service center.

PAYING FOR YOUR ORDER

You may pay for your orders with Apex Auto Care gift cards, our electronic digital coupons and with a major credit cards issued in the United States of America. Currently, we accept Visa, MasterCard, Discover and American Express.

Generally, credit and debit card are not charged until either you drop-off and pick-up the vehicle in person or confirm on the web site the service you wish to purchase.

Digital coupons are not redeemable toward the purchase of Apex Auto Care gift cards.

USING PROMOTIONAL CODES

Using Promotional Codes Unlike credit or debit cards, Promotional Codes used on Digital Coupons are debited at the time an order is placed. Digital Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupon cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded. For more information, see Digital Coupons in our Help section and review details of each respective Digital Coupon offer.

USING GIFT CARDS

Gift cards, unlike credit or debit cards, are debited at the time an order is placed. Gift cards will automatically be redeemed to purchase totals, up to the total purchase amount. In the event the total purchase amount exceeds the value of the gift card, you will be  required to use another gift card or a credit or debit card to pay the difference. Any amount charged to a credit or debit card will be treated as set forth above. In the event of a partial return of an order using both a gift card and a credit or debit card, returned amounts shall first be credited to the credit or debit card, and any remaining balance will be credited back to the gift card. See our Help section for more details about returns.

VALIDATING YOUR ORDER

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or pick-up address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

ORDER ACCEPTANCE/ CONFIRMATION

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Apex Auto Care web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

SHIPPING POLICY

Shipping will be paid by the customer both for initial purchase and for ordinary returns. If a product is returned because it is defective,  Apex Auto Care will pay the return shipping.

ORDER LIMITATIONS

We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

MEMBER SUBSCRITIONS

All membership subscriptions will be billed on sign-up date, and re-billed on the day of the sign-up date for the following month. Thirty (30) days of notice is required to cancel a membership. Cancellation can be done by calling Apex Auto Care at 281-524-6694 or by editing your profile. There are no refunds for membership subscriptions.

ORDER LIMITATIONS/LIMITED QUANTITIES

Apex Auto Care may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Apex Auto Care also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same Apex Auto Care web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. Apex Auto Care reserves the right to limit or prohibit sales to dealers.

TERMINATION OF USE

Apex Auto Care may, in its sole discretion, terminate your account or your use of the Apex Auto Care web site at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. Apex Auto Care reserves the right to change, suspend or discontinue all or any aspects of the Apex Auto Care web site at any time without prior notice.

REMOVAL AND INSTALLATION (R&I) TERMS AND CONDITIONS

PURPOSE OF R&I

In certain services—including but not limited to paint correction, ceramic coating, paint protection film (PPF), or interior protection—it may be necessary to temporarily remove parts or trim pieces (e.g., emblems, lights, door panels, bumpers, badges, mirrors, or other components) to ensure proper access, fitment, and finish quality.

AUTHORIZATION OF R&I WORK

By authorizing service with Apex Auto Care, you grant us permission to remove and reinstall necessary parts of your vehicle in order to complete the requested service to a professional standard. This authorization includes both exterior and interior components, where applicable.

OEM & AFTERMARKET PART FITMENT

Apex Auto Care is not liable for the fitment issues of previously modified, poorly installed, or aftermarket parts. If any part is already loose, brittle, broken, or glued on, we will notify the customer when possible. However, some damage may not be visible until removal begins.

AGE, CONDITION AND LIABILITY DISCLAIMER

Vehicle parts—especially on older or previously repaired vehicles—may become brittle or weakened over time. While our technicians take the utmost care in removal, Apex Auto Care is not responsible for damage resulting from the natural wear, age, corrosion, improper previous repairs, or fragility of factory clips, fasteners, or trim pieces.

REPLACEMENT PARTS

If a part or clip breaks during proper removal due to age, brittleness, or poor prior installation, we will do our best to source a replacement or advise the customer on ordering one. Replacement part costs are the responsibility of the vehicle owner, unless explicitly included in the service estimate.

REINSTALLATION & FITMENT

Reinstallation is performed to OEM standard when possible. In cases where a part cannot be safely reinstalled (due to damage, misalignment, or unavailability of replacement fasteners), we will notify the customer and may return the part loose or removed with recommendation for body shop repair if needed.

OPTIONAL THIRD-PARTY R&I

For complex or high-value vehicles, customers may request removal and reinstallation be performed by a dealership or certified body shop. Apex Auto Care is not liable for third-party R&I labor or delays unless agreed upon in writing.

NON-COVERED COMPONENTS

This R&I agreement does not cover mechanical, engine, suspension, or drivetrain components. Any R&I involving safety systems (airbags, sensors, cameras, etc.) will be reviewed on a case-by-case basis, and may require referral to a specialized technician.

INSPECTION & COMPLETION

Customers are encouraged to inspect their vehicle thoroughly upon pickup. Any R&I-related concerns must be raised within 24 hours of pickup. Issues reported afterward may not be eligible for correction or coverage.

ACCEPTENCE OF TERMS

By authorizing Apex Auto Care to perform work on your vehicle, you acknowledge and agree to all terms and conditions outlined in this R&I agreement.

PAINT CORRECTION TERMS & CONDITIONS

SERVICE DESCRIPTION

Paint correction is a labor-intensive process that involves the removal of surface defects such as swirl marks, holograms, light scratches, oxidation, and other imperfections from a vehicle’s paint through machine polishing. The goal is to enhance clarity, depth, and gloss.

VEHICLE CONDITION DISCLOSURE

Before service begins, a thorough inspection will be conducted. Apex Auto Care will document any existing paint damage or defects. However, some imperfections (such as body filler, prior poor-quality repairs, or thin clear coat) may not be immediately visible until polishing begins.

LIMITATIONS OF PAINT CORRECTION

Not all defects can be safely removed. If removing a defect would compromise the integrity of the paint or clear coat, Apex Auto Care will stop and inform the customer. Results may vary depending on the age, type, and condition of the paint.

LIABILITY DISCLAIMER

Apex Auto Care is not liable for any underlying damage or compromised paintwork (e.g., repainted panels, thin clear coat, or body filler) that becomes apparent during the correction process. We do not assume responsibility for paint failure, clear coat delamination, or rust that may occur during or after service.

PAINT THICKNESS MEASUREMENT

We use paint depth gauges when necessary to assess the condition of your paint. If measurements indicate that the clear coat is too thin, we may recommend against correction in certain areas to prevent further damage.

POST-SERVICE EXPECTATIONS

Paint correction significantly improves appearance but does not guarantee a “like-new” finish. Deeper scratches, chips, or etching that have penetrated beyond the clear coat cannot be removed without repainting.

CERAMIC COATING TERMS AND CONDITIONS

SERVICE DESCRIPTION

Ceramic coating is a protective treatment applied to a vehicle’s exterior surfaces, forming a durable, semi-permanent bond with the clear coat to enhance gloss, depth, and hydrophobic properties. It helps resist environmental contaminants, light scratches, UV damage, and oxidation.

PRE-COATING REQUIREMENTS

Ceramic coating must be applied to a properly prepped surface. All ceramic coating services include exterior washing, paint decontamination and a prep polish which enhances the gloss of the paint. Additional correction beyond the standard package may incur extra charges.

PAINT CORRECTION DISCLAIMER

Our prep polish is a gloss enhancement process. It does not remove clear coat imperfections. Heavier correction (swirls, scratches, water spots, etchings or oxidation) may require additional services, which will be quoted before work begins. Apex Auto Care is not responsible for defects that cannot be safely removed or that were not visible prior to polishing.

SURFACE CONDITION LIMITATIONS

Vehicles with failing paint, deep scratches, rock chips, previous poor-quality repaints, or other defects may not be suitable for ceramic coating. Apex Auto Care reserves the right to decline application if we believe results will not meet professional standards.

POST-CURING & CARE INSTRUCTIONS

Ceramic coatings require a minimum 24 hour curing period. During this time:

Avoid water, rain, or contaminants.

Do not wash the vehicle for at least 7 days post-application.

Avoid touching or wiping the vehicle unnecessarily.

Customers are provided with aftercare instructions and are responsible for following them. Improper care may affect durability and void any warranty.

WARRANTY & DURRABILITY

Apex Auto Care offers ceramic coating packages with varying longevity (1, 2, 3, 5, 7, 9, 10 years), depending on the product selected. Warranty is contingent on:

Proper maintenance and hand washing.

No use of automatic or abrasive car washes.

Routine inspections and top-up applications if required.

Failure to maintain the coating properly voids the warranty. Warranty covers product failure due to premature oxidation or clear coat degradation, not physical damage, neglect, or improper washing.

LIABILITY DISCLAIMER

Apex Auto Care is not liable for damage resulting from pre-existing paint issues, improper customer maintenance, aftermarket paint jobs, or neglect. We do not guarantee coating performance on repainted or resprayed panels.

PAINT PROTECTION FILM TERMS AND CONDITIONS

CURING & DRYING TIME

PPF requires 3–4 weeks to fully cure, depending on weather conditions.

Do not wash the vehicle for at least 5 days post-installation.

Avoid drive-through or brush car washes for 30 days.

Wrapped vehicles should return for a follow-up inspection within 2–4 weeks.

VEHICLE CONDITION & ELIGABILITY 

Vehicles must be free of ceramic coatings, waxes, and sealants before installation. These substances affect adhesion and may cause lifting, bubbling, or peeling — issues that are not covered by warranty.

PPF is intended for OEM factory paint. Installation on repainted or repaired surfaces may result in paint damage or adhesion failure.

Customer expressly waives and releases Apex Auto Care from liability for any damage or warranty voids related to non-OEM surfaces or coatings.

INSTALLATION METHODOLOGY

Standard installations use computer-cut film kits, which may stop short of edges, sensors, washers, or emblems.

Custom or bulk installations (edge-wrapped or seamless installs) are available for an additional charge.

PPF is a sacrificial barrier, not an invisible shield. Slight visible seams, edges, and stretch marks are normal and expected.

CUTTING & INSTALLATION PROCESS

Apex Auto Care utilizes digitally pre-cut paint protection film patterns whenever applicable. No freehand cutting is performed on painted surfaces, glass, trim, or vehicle body panels. This process is designed to reduce risk and ensure consistency across installations.

EMBLEM & TRIM REMOVAL

For best results, emblems or trim may need to be removed. This is not included in standard installation.

OEM replacement parts, if required, are the customer’s responsibility.

Apex Auto Care is not liable for damage to aged, brittle, or previously repaired emblems during removal.

HEADLIGHT & TAILLIGHT FILM

PPF is not recommended for headlights or taillights due to the sensitivity of lens coatings, HID/LED systems, and ADAS components.

If customer requests headlight film, they acknowledge the risk and agree to hold Apex Auto Care harmless from any related damages or malfunctions.

PPF REMOVAL

PPF removal can cause paint or clear coat damage, especially on non-OEM or aged finishes.

By authorizing removal, customer assumes all risk and waives any claims against Apex Auto Care for resulting damage.

IMPERFECTIONS & EXPECTATIONS

Minor dust particles, stretch marks, lift lines, and orange peel are common and acceptable in PPF installations.

Pre-existing flaws (e.g., rock chips, scratches, etchings, poorly aligned panels) may become more visible under the film.

Clients are encouraged to review our PPF Expectations Disclaimer before service.

These natural limitations of the product are not grounds for refunds or warranty claims.

Determination of acceptable installation standards and whether corrective action is required shall be made solely by Apex Auto Care in accordance with industry standards and manufacturer guidelines.

POST-SERVICE DAMAGE DISCOVERY

Any damage discovered after vehicle pickup must be verified prior to attribution. Damage claims that are not consistent with Apex Auto Care’s tools, materials, or documented installation process are not automatically assumed to be installation-related. Timing of discovery alone does not establish causation or installer responsibility.

INSPECTION & VERIFICATION PROCESS

Apex Auto Care reserves the right to conduct internal documentation and inspection of any claimed concern. Where appropriate, Apex Auto Care may require an independent third-party inspection by a qualified professional to determine cause, timing, and responsibility before any repair or replacement decisions are made.

WARRANTY COVERAGE

Most films are backed by a limited manufacturer warranty (5–10 years) covering: yellowing, bubbling, cracking, peeling or delamination

Warranty does not cover damage caused by: road debris, pressure washing, harsh chemicals, accidents or neglect

Improper care or third-party interference

Warranties are non-transferable and apply only to the original purchaser.

CUSTOMER RESPONSIBILITIES 

Follow all aftercare instructions provided by Apex Auto Care.

Report concerns in writing within 24 hours of pickup and prior to any washing, cleaning, driving under adverse conditions, or third-party handling. Failure to do so may limit attribution of cause or warranty consideration.

Avoid self-removal or third-party film modifications.

Return for scheduled inspections, if advised.

MITIGATION & TIME-SENSITIVE ADHESION

Paint Protection Film adhesion concerns are time-sensitive. Prompt correction is required to prevent contamination, moisture intrusion, or expanded film separation.

Failure to make the vehicle available for corrective service within a reasonable timeframe after notice may result in expanded separation or contamination beyond the original installation condition.

Apex Auto Care is not responsible for expanded adhesion failure, contamination, or additional film conditions resulting from delayed mitigation.

NO REFUND POLICY

No refunds are given for installations on panels with known imperfections.

Film applied over defects may magnify them and result in air pockets — this is not considered installer error.

ENVIRONMENTAL & EXTERNAL FACTORS

Apex Auto Care is not responsible for film damage caused by: bird droppings, tree sap, bug splatter, acid rain, road salt, UV degradation, industrial fallout.

These are environmental risks and are not covered by warranty.

THIRD-PARTY WORK DISCLAIMER

Apex Auto Care is not liable for damage or failure caused by: other shops or technicians working near or over PPF (e.g., tinting, wrapping, polishing)

Unauthorized film modification, trimming, or removal. All warranty coverage is void if third-party tampering occurs.

ADAS & SENSOR DISCLAIMER

Some vehicles have sensors near areas where PPF is applied. Customer understands:

Film may interfere with calibration or sensor function.

Apex Auto Care is not responsible for recalibration costs or ADAS malfunction after installation.

PAINTLESS DENT REPAIR (PDR) LIMITATIONS

PPF may limit access to certain areas during dent removal. Customer understands:

Film may be damaged during or after Paintless Dent Repair (PDR).

Apex Auto Care is not liable for damage related to PDR procedures.

MEDIA & DOCUMENTATION RELEASE

Apex Auto Care may photograph or record your vehicle for: Documentation of pre-existing conditions, quality control, marketing and promotional use.

DOCUMENTATION & DETERMINATION

Customer-provided photos, videos, or statements may be reviewed but do not independently determine responsibility. All findings and resolutions are based on Apex Auto Care’s documentation, inspection process, and, where applicable, third-party verification.

FORCE MAJEURE

Apex Auto Care shall not be held liable for service delays or failures caused by events beyond its control, including but not limited to: natural disasters, supply chain disruptions, labor shortages, power outages, government restrictions.

ACCEPTANCE OF TERMS

By scheduling or authorizing PPF service, the customer acknowledges they have read, understood, and agreed to all terms stated in this agreement, including all warranty limitations, liability waivers, and expectations. Final inspection at pickup constitutes acceptance of installation condition unless specific written concerns are documented at that time.

WINDSHIELD PROTECTION FILM TERMS AND CONDITIONS

SERVICE DESCRIPTION

Windshield Protection Film (WPF) is a transparent, optically clear film designed to help protect your vehicle’s windshield from chips, cracks, pitting, and other road debris damage. It is a sacrificial layer, not a permanent or invincible solution.

PURPOSE AND LIMITATIONS

WPF is engineered to reduce the likelihood of damage—but it does not guarantee complete prevention. Impacts from high-speed debris, large objects, or extreme conditions may still result in windshield damage. Apex Auto Care makes no guarantee that your windshield will not be damaged while protected by film.

OPTICAL CLARITY AND VISUAL EFFECTS

Some vehicles may experience minor distortion, waviness, or light hazing due to windshield curvature, glass manufacturing tolerances, and film properties. These effects are more noticeable on large or highly curved windshields and are considered normal. This is normal and not considered a defect. Customers acknowledge that ultra-high curvature windshields may have more visible optical distortion with film installed.

EXTERIOR INSTALLATION CHARACTERISTICS

Windshield Protection Film is installed on the exterior surface of the windshield. Due to the nature of exterior glass, surrounding seals, trim, and environmental conditions, minor dust particles, debris, or visual imperfections may be present after installation. Complete elimination of all foreign particles is not always possible or reasonable and is considered normal for exterior film applications.

FILM DURABILITY AND MAINTENANCE

Windshield Protection Film typically lasts 1 to 3 years, depending on driving conditions, climate, and care.

Do not use abrasive cleaners, wipers with sharp edges, or ammonia-based products.

Avoid ice scrapers or harsh tools directly on the film.

Follow aftercare instructions provided at pickup.

REASONABLE APPEARANCE EXPECTATIONS

Windshield Protection Film is a protective product, not a cosmetic restoration. Minor visual distortion, light haze, or small imperfections may be visible under certain lighting conditions, angles, or driving environments. These characteristics do not affect the protective function of the film and are not considered installation defects.

FILM REPLACEMENT AND WEAR

As a sacrificial layer, WPF may show signs of wear, pitting, or minor tearing over time. This is expected and is not covered as a defect. If the film sustains damage, it can be professionally removed and replaced.

PRE-EXISTING WINDSHIELD CONDITIONS

Film will not mask or repair chips, cracks, or imperfections already present in the glass. If your windshield is compromised prior to installation, Apex Auto Care may recommend glass replacement before applying WPF. We are not responsible for film failure caused by pre-existing damage.

INSTALLATION RISKS ABD SENSOR DISCLAIMER

Some vehicles contain ADAS (Advanced Driver Assistance Systems), rain sensors, or heating elements embedded in the windshield. While rare, film application may affect sensor calibration. Apex Auto Care is not liable for calibration issues or sensor malfunctions. If calibration is needed, it must be done by a dealership or certified technician at the customer’s expense.

WARRANTY COVERAGE

WPF may come with a limited manufacturer warranty covering defects in material (e.g., yellowing, bubbling, delamination) under normal use. This does not cover road impact damage, wear and tear, neglect, or improper maintenance.

FILM REMOVAL

Removal of WPF should be performed professionally to avoid damage to the glass or defroster elements. If film is removed by a third party or customer, Apex Auto Care is not responsible for any resulting damage.

CUSTOMER INSPECION & RESPONSABILITY

Visual characteristics that are consistent with exterior film installation and do not impact safety or functionality are not grounds for removal, replacement, or refund. Customer agrees to inspect the vehicle at the time of pickup. Any issues must be reported within 24 hours. After that period, the installation is considered accepted and final.

ACCEPTANCE OF TERMS

By scheduling or authorizing WPF installation, the customer acknowledges they have read, understood, and agreed to all terms and conditions listed above.

WINDOW FILM TERMS AND CONDITIONS

DRYING TIME

Your newly installed window film requires 3–5 days before windows may be rolled down. Full curing may take 2–3 weeks, depending on temperature and weather conditions. During this time, visual haze or moisture pockets are normal.

BLACK DOT MATRIX

Most vehicles have a ceramic frit or dot matrix along window edges. Due to the raised surface of these dots, window film may not fully adhere between them, which can result in a visible lighter or white edge. This condition is normal, unavoidable, and not considered a defect.

WINDOW FILM REMOVAL

Removal of existing window film carries inherent risk, including potential damage to rear defroster lines. By authorizing Apex Auto Care to remove window film, the customer acknowledges this risk and releases Apex Auto Care from any liability related to defroster damage during removal.

IMPERFECTIONS & PRE-EXISTING CONDITIONS

Due to the nature of window film installation, minor dust, contamination, or visual imperfections may be present in all installations. Pre-existing scratches, defects, or wear in the glass may become more noticeable after tint installation. These conditions are not caused by the installation process and are not grounds for replacement or refund. Interior cleaning prior to installation is recommended.

WINDSHIELD FILM APPLICATION

All windshield film installations may exhibit minor visual imperfections due to the size and angle of the glass. These imperfections are considered normal. Do not apply cleaners, decals, or accessories to the windshield for 7 days following installation. Optical distortion or rainbow effects caused by polarized eyewear are not covered under warranty.

SUNROOFS

Sunroof tinting is not recommended by all vehicle manufacturers and carries inherent risk due to glass curvature, heat exposure, and embedded antenna or sensor components. By authorizing Apex Auto Care to apply window film to a sunroof, the customer acknowledges these risks and agrees to hold Apex Auto Care harmless for manufacturer-related limitations or pre-existing conditions not caused by installation.

Apex Auto Care does not perform freehand cutting on sunroof glass.

INSTALLATION PROCESS

All window film installed by Apex Auto Care is digitally pre-cut using software-based patterns. No freehand cutting is performed on vehicle glass. This process is designed to minimize risk and ensure consistency.

POST-SERVICE DAMAGE DISCOVERY

Any alleged damage discovered after vehicle pickup must be verified prior to attribution. Damage claims that are not consistent with Apex Auto Care’s tools, materials, or documented installation process may require independent third-party inspection before responsibility is determined.

TEXAS LAW

Texas law requires front driver and passenger windows to meter at 35% VLT or higher. Clear UV film may be installed on the windshield where permitted. Customers requesting tint levels not compliant with Texas law assume all related legal liability and release Apex Auto Care from responsibility.

NO REFUND

Applying window film over glass with pre-existing defects may magnify those defects. No refunds will be issued for window film installed over glass imperfections or conditions not caused by installation.

WARRANTIES

Manufacturer warranties cover bubbling, peeling, fading, and discoloration under normal conditions. Warranty coverage does not extend to damage caused by misuse, accidents, environmental exposure, pre-existing conditions, or normal wear. Warranties are non-transferable unless otherwise stated.

VINYL WRAP TERMS AND CONDITIONS

SERVICE DESCRIPTION

Vinyl wrap is a cosmetic and protective surface treatment applied to the exterior of a vehicle using pressure-sensitive vinyl film. Vinyl wrap is not paint and is not intended to permanently alter or restore vehicle surfaces.

VEHICLE CONDITION & ELIGIBILITY

Vinyl wrap installations are intended for vehicles with OEM factory paint in good condition. Vehicles with repainted panels, body repairs, clear coat failure, rust, oxidation, or existing paint damage may experience adhesion issues or paint removal during installation or removal.

By authorizing vinyl wrap installation, the customer acknowledges these risks and releases Apex Auto Care from liability for paint damage related to pre-existing conditions or non-OEM surfaces.

INSTALLATION PROCESS & CUTTING METHOD

Apex Auto Care utilizes a combination of digitally pre-cut patterns and hand-trimmed vinyl techniques as required by the material and application. All trimming is performed using industry-standard methods designed to minimize risk to painted surfaces.

Minor seams, relief cuts, edges, and overlaps are normal characteristics of vinyl wrap installations and are not considered defects.

APPEARANCE EXPECTATIONS & IMPERFECTIONS

Vinyl wrap is a flexible material that conforms to complex vehicle shapes. Due to the nature of the product and installation process, minor imperfections may be present, including but not limited to:

• Slight texture variation or stretch marks

• Minor debris or dust particles

• Visible edges or seams

• Color variation between panels or batches

These characteristics are considered normal and do not affect the performance of the wrap.

COLOR, FINISH & MATERIAL VARIATION

Vinyl color and finish may vary based on lighting conditions, viewing angles, and manufacturer batch variations. Printed, metallic, satin, matte, and textured films may exhibit natural inconsistencies.

Color match between wrapped panels and existing paint or other wrapped vehicles is not guaranteed.

EDGES, HIGH-STRESS AREAS & LIFTING

Edges, recesses, and high-stress areas (such as bumpers, door handles, mirrors, tight curves, and vents) are more prone to lifting over time. Heat cycling, environmental exposure, and driving conditions may affect adhesion.

Minor edge lifting does not constitute installation failure and may require periodic maintenance.

WRAP CARE & CUSTOMER RESPONSIBILITIES

The customer agrees to:

• Avoid washing the vehicle for 5–7 days post-installation

• Avoid automatic or brush car washes

• Use wrap-safe cleaning products only

• Avoid pressure washing edges or seams

• Avoid abrasive cleaners or polishes

Failure to follow care instructions may void warranty coverage.

VINYL WRAP REMOVAL

Vinyl wrap removal carries inherent risk, particularly on aged, repainted, or damaged surfaces. Removal may result in paint lifting or adhesive residue.

By authorizing removal, the customer assumes all associated risks and waives any claims against Apex Auto Care for paint damage during or after removal.

WARRANTY COVERAGE

Vinyl wrap warranties are limited to manufacturer coverage for material defects such as cracking, peeling, or excessive fading under normal conditions.

Warranty does not cover:

• Environmental damage

• Road debris or impacts

• Improper maintenance

• Normal wear and tear

• Third-party modifications or repairs

Warranty coverage applies only to the original purchaser and is non-transferable.

THIRD-PARTY WORK DISCLAIMER

Apex Auto Care is not responsible for damage caused by:

• Other shops or technicians working on or near wrapped surfaces

• Mechanical, body, or detailing work performed after installation

• Unauthorized trimming, removal, or modification

Any third-party interference voids all warranty coverage.

POST-SERVICE INSPECTION & DAMAGE DISCOVERY

The customer agrees to inspect the vehicle at the time of pickup. Any concerns must be reported within 24 hours. Damage discovered after pickup that is not consistent with Apex Auto Care’s tools, materials, or documented installation process may require independent third-party verification prior to attribution.

MEDIA & DOCUMENTATION

Apex Auto Care may photograph or record the vehicle for documentation, quality control, and marketing purposes.

ACCEPTANCE OF TERMS

By scheduling or authorizing vinyl wrap services, the customer acknowledges they have read, understood, and agreed to all terms, limitations, and expectations outlined above.

HEADLIGHT & TAILLIGHT TINT / SMOKED FILM TERMS AND CONDITIONS

SERVICE DESCRIPTION

Headlight and taillight tinting involves the application of either smoked window film or smoked paint protection film (PPF) to exterior lighting lenses for cosmetic enhancement and limited surface protection. Apex Auto Care offers light, medium, and dark smoked shades, depending on customer preference.

MATERIAL TYPES

Customers acknowledge that Apex Auto Care offers two distinct materials for this service:

• Smoked Window Tint Film – Cosmetic enhancement only

• Smoked Paint Protection Film (PPF) – Cosmetic enhancement with added surface protection

Material selection may affect durability, appearance, and maintenance requirements.

VISIBILITY & FUNCTIONAL IMPACT

Smoked films, regardless of shade or material type, reduce light output and reflectivity to some degree. The darker the selected shade, the greater the reduction in visible light transmission.

Customers acknowledge that:

• Reduced brightness is an expected result of smoked films

• Nighttime visibility, light projection, or reflector performance may be affected

• Apex Auto Care makes no guarantees regarding light output, visibility, or performance once film is installed

LEGAL COMPLIANCE DISCLAIMER

Vehicle lighting laws vary by state, municipality, and enforcement discretion. Certain smoked shades may not comply with local, state, or federal regulations.

By requesting headlight or taillight tinting, the customer:

• Accepts full responsibility for legal compliance

• Assumes all risk of citations, inspections, or enforcement actions

• Releases Apex Auto Care from any liability related to legal compliance or roadworthiness

APPEARANCE EXPECTATIONS & IMPERFECTIONS

Due to lens curvature, molded textures, and manufacturer coatings, minor visual characteristics may be present after installation, including:

• Slight haze or texture variation

• Minor dust or debris

• Visible seams or edges

• Stretch or relief marks in complex curves

These characteristics are considered normal and do not affect functionality or material integrity.

ADHESION, LIFTING & HIGH-STRESS AREAS

Lighting lenses are exposed to high heat, UV radiation, moisture, and pressure. Edges, corners, and high-curvature areas are more susceptible to lifting over time, particularly with darker shades.

Minor edge lifting or cosmetic wear does not constitute installation failure and may require periodic maintenance.

SHADE SELECTION ACKNOWLEDGMENT

Customers are responsible for selecting their desired shade (light, medium, or dark). Once installed, shade preference is not grounds for removal, replacement, or refund, provided the correct material and shade were applied as requested.

REMOVAL & SURFACE RISK

Removal of smoked film may result in:

• Adhesive residue

• Lens coating degradation

• Surface marring or discoloration

These risks are inherent to exterior film removal. Apex Auto Care is not responsible for damage related to removal, especially on aged or previously treated lenses.

WARRANTY LIMITATIONS

Manufacturer warranties, where applicable, may cover material defects such as cracking, peeling, or excessive discoloration under normal conditions.

Warranty does not cover:

• Reduced visibility or light output

• Legal compliance issues

• Environmental wear

• Impact damage

• Heat-related degradation

• Third-party modifications or interference

POST-SERVICE INSPECTION & ACCEPTANCE

The customer agrees to inspect the vehicle at pickup. Any concerns must be reported within 24 hours. After this period, the installation is considered accepted.

ACCEPTANCE OF TERMS

By authorizing headlight or taillight tinting services, the customer acknowledges they have read, understood, and agreed to all terms, limitations, and expectations outlined above.

POWDER COATING TERMS AND CONDITIONS

SERVICE DESCRIPTION

Powder coating is a durable finishing process in which a dry powder is electrostatically applied and cured under heat. It is a high-temperature process intended for metal components only.

PART CONDITION & ELIGIBILITY

Parts submitted for powder coating must be structurally sound and free of excessive corrosion, oil contamination, or previous coating failures. Older, repaired, or previously coated parts may exhibit surface imperfections after coating.

By authorizing powder coating services, the customer acknowledges that pre-existing defects may become more visible after coating and releases Apex Auto Care from liability related to those conditions.

COLOR, FINISH & TEXTURE VARIATION

Powder-coated finishes may vary based on:

• Material type

• Part geometry

• Cure temperature

• Manufacturer batch variations

Minor variations in color tone, gloss level, texture, or thickness are normal and not considered defects. Exact color matching to paint, vinyl, or previous coatings is not guaranteed.

EDGE COVERAGE & COMPLEX GEOMETRY

Edges, corners, recessed areas, threads, and mounting points may exhibit lighter coverage due to the electrostatic nature of the process. This is an inherent characteristic of powder coating and not a workmanship issue.

SUBCONTRACTED SERVICE DISCLOSURE

Powder coating services are performed by qualified third-party facilities under Apex Auto Care’s coordination. While Apex Auto Care manages the process, final results are subject to the inherent limitations of the powder coating process.

POWDER COATING REMOVAL & REWORK

Removal or rework of powder coating may require abrasive blasting or chemical stripping, which can alter surface condition or tolerances. The customer assumes all risk associated with removal or rework.

INSPECTION & ACCEPTANCE

Coated parts must be inspected upon return. Any concerns must be reported within 24 hours of delivery. After that time, the service is considered accepted.

NO GUARANTEE OF PERFECT COSMETIC RESULTS

Powder coating is a protective and decorative finish, not a cosmetic restoration process. Minor surface irregularities, texture variation, or visual inconsistencies may occur and are not grounds for refund.

ACCEPTANCE OF TERMS

By authorizing powder coating services, the customer acknowledges and agrees to all terms and limitations outlined above.

AUTOMOTIVE PAINTING TERMS AND CONDITIONS

SERVICE DESCRIPTION

Automotive painting involves surface preparation, priming, basecoat application, and clear coat finishing. Painting services may include full refinishing, panel refinishing, or component painting.

COLOR MATCHING & BLEND LIMITATIONS

Exact color matching cannot be guaranteed due to:

• Factory paint variations

• Vehicle age and UV exposure

• Paint manufacturer differences

• Lighting conditions

Blending techniques may reduce visible differences, but perfect color match is not guaranteed.

SURFACE CONDITION & PRE-EXISTING DAMAGE

Painted surfaces may reveal pre-existing bodywork, repairs, dents, sanding marks, or imperfections once refinished. Apex Auto Care is not responsible for cosmetic outcomes related to underlying surface conditions.

FINISH EXPECTATIONS

Automotive paint finishes may exhibit minor characteristics including:

• Orange peel

• Texture variation

• Minor dust nibs

• Slight edge transitions

These are considered normal within industry standards and are not defects.

SUBCONTRACTED SERVICE DISCLOSURE

Automotive painting services are performed by professional third-party paint facilities coordinated by Apex Auto Care. While Apex Auto Care oversees the process, painting outcomes are subject to material, environmental, and application variables inherent to refinishing work.

CURING & POST-PAINT CARE

Fresh paint requires curing time. The customer agrees to follow all post-paint care instructions, including avoiding washing, polishing, or chemical exposure for the recommended period.

Failure to follow care instructions may void any applicable warranty.

PAINT REWORK & LIMITATIONS

Repainting or correction may not always be possible without additional cost or risk. Multiple refinishing attempts can compromise surface integrity. Decisions regarding rework will be made at Apex Auto Care’s discretion.

INSPECTION & ACCEPTANCE

Paint work must be inspected at the time of pickup. Any concerns must be reported within 24 hours. After acceptance, environmental exposure or third-party handling voids responsibility.

ACCEPTANCE OF TERMS

By authorizing automotive painting services, the customer acknowledges and agrees to all terms, limitations, and expectations outlined above.

BRAKE CALIPER PAINTING TERMS AND CONDITIONS

SERVICE DESCRIPTION

Brake caliper painting is a cosmetic enhancement service in which high-temperature paint or coating is applied to exposed brake caliper surfaces while the calipers remain installed on the vehicle. This service is intended to improve appearance only and does not modify brake performance.

NO DISASSEMBLY DISCLOSURE

Apex Auto Care does not remove or disassemble brake calipers as part of this service. All caliper painting is performed on the vehicle with calipers installed.

As a result:

• Certain areas may not be fully accessible for coating

• Coverage may vary in recessed or shielded areas

• Full 360-degree or OEM-style coating is not achievable

These limitations are inherent to on-vehicle caliper painting and are not considered defects.

VEHICLE CONDITION & ELIGIBILITY

Brake calipers may have pre-existing conditions including brake dust buildup, corrosion, surface rust, heat discoloration, or previous coatings. These conditions may affect final appearance.

Apex Auto Care is not responsible for cosmetic outcomes related to pre-existing wear or surface condition.

APPEARANCE EXPECTATIONS

Due to heat exposure, brake dust, and environmental conditions, minor visual characteristics may be present after painting, including:

• Texture variation

• Slight unevenness in coverage

• Visible edges or masking lines

• Heat-related color variation over time

Caliper painting is a cosmetic service, not a restoration or remanufacturing process.

HEAT, WEAR & DURABILITY

Brake calipers are subject to extreme heat cycles, friction, moisture, and road contaminants. Over time, painted calipers may experience:

• Fading or discoloration

• Chipping or wear

• Reduced gloss

These effects are considered normal wear and are not indicative of installation failure.

BRAKE SYSTEM DISCLAIMER

Caliper painting does not alter brake performance, safety, or functionality. Apex Auto Care does not service internal brake components and is not responsible for brake system operation, noise, vibration, or performance before or after painting.

COLOR & FINISH VARIATION

Color appearance may vary based on lighting conditions, heat exposure, and surface condition. Exact color matching to factory calipers, wheels, or previous coatings is not guaranteed.

AFTERCARE & CUSTOMER RESPONSIBILITIES

The customer agrees to:

• Avoid washing wheels or braking aggressively for 24–48 hours post-service

• Avoid harsh wheel cleaners or acidic chemicals

• Allow full curing time as advised at pickup

Improper care may accelerate wear or damage and is not covered under warranty.

WARRANTY LIMITATIONS

Caliper painting may carry a limited workmanship warranty covering peeling or adhesion failure under normal conditions.

Warranty does not cover:

• Heat-related wear or discoloration

• Brake dust accumulation

• Road debris or impact damage

• Environmental exposure

• Normal wear and tear

POST-SERVICE INSPECTION & ACCEPTANCE

The customer agrees to inspect the calipers at the time of pickup. Any concerns must be reported within 24 hours. After this period, the service is considered accepted.

ACCEPTANCE OF TERMS

By authorizing brake caliper painting services, the customer acknowledges they have read, understood, and agreed to all terms, limitations, and expectations outlined above.